Last Updated: July 30, 2026
At Gold Detectors, we want you to be satisfied with your purchase. If you need to return an item, please review our policy below.
You may request a return within 14 days of receiving your order.
To qualify for a return, the item must:
Returns that do not meet these conditions may not be accepted.
To initiate a return, please contact our customer support team by emailing support@golddetector.ae. Include your order number and the reason for your return request. If your return is approved, we will provide instructions on how and where to send the item. Products returned without prior authorization will not be accepted.
We do not charge any restocking fee on approved returns. You receive the full product value back.
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery so we can investigate the issue and arrange a replacement or refund where applicable.
If you wish to exchange an item, please contact our support team. The quickest way to receive a different product is to return the original item (subject to approval) and place a new order for the desired item.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to be processed after approval. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account. Refunds will only be made through the original mode of payment used for the purchase.
The following items are not eligible for return:
This return policy is separate from the manufacturer's warranty. Warranty claims for defects appearing after the 14-day return window should be submitted through our warranty support process at support@golddetector.ae.
If you have any questions regarding returns or refunds, please contact us:
